He goes on to articulate why this is the case. “What's getting in the way are internal politics, understaffing, and an unwillingness on IT's part to tackle the bigger requirements that could truly change how employees find information across a company. Too often, enterprise search technology ends up pigeonholed in a single department or used on a single data set--a big but underutilized investment.”
Considering that only about 10% of the companies have deployed what has been called full enterprise search, one can understand the lack of compelling business drivers. What constitutes a full enterprise search solution? That would be the indexing of all of the content inside a company’s intranet. Specifically;
- The unstructured data on file shares, SharePoint sites, websites and Exchange servers.
- Internal “runs the business” applications like CRM, ERP, etc.
- Content from external sources, probably acquired at query time via an Open Search interface.
- Cutting edge linguistic, and relevancy processing, as well as sophisticated presentation of the search results.
In deference to Andrew McAfee, who coined the term "Enterprise 2.0" a few years ago, the above search environment has been termed Search 2.0.
This virtual integration, which enables IT systems to work together through the search interface, should be reason enough to deploy Search 2.0. However, in the InformationWeek article, Mr. Healey, presented a survey of IT professional on the “Benefits of Enterprise Search”. The results are show below.
Read the rest of my article on BornToLearn
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